What does your company stand for? Why should your employees feel motivated to wake up and come into work every day? Answer this question thoroughly. On paper. Get multiple leaders and team members involved in the discussion. Drill it all down to 2-3 sentences.
Post the results on your walls, email your teams, and repeat this vision on many internal resources. Instill this vision wherever and whenever possible. With two sentences, you’ll unite your entire operations around a common goal.
2. Day One Commitment
What happens when new employees join your team? Do you immediately throw them into the trenches, or do you to empower them with a training program?
If you’re not opting for the latter, you need to start now. Implement a training program that gives new team members a much-needed crash course on internal dynamics (culture!), core operations, protocols, and best practices. If you leave new team members to their own devices to ‘figure it all out,’ you’ll waste time. Save your crew the trouble by showing them the ropes.
3. An Open Door
Empower your employees to have an opinion and share it, even where the perspective of our own performance is concerned. Let them know that feedback is two-way and you’re not only here to offer it, but to receive it as well. If everybody’s bottling up their thoughts, nobody wins — the collective minds of 15 to 50 employees are exponentially more powerful than even the smartest CEOs. Emphasize to your employees that they’re safe and that politics are a complete and utter waste of time. Trim the fat, and your company’s ‘good stuff’ will be better than ever.
4. Write It All Down
Encourage your teams to create internal FAQ repositories — or even a company wiki. Your team members are smart and completely capable of quickly self-teaching important concepts. They just need the resources to get up and running. If a question comes up once, it will likely come up again. Eliminate redundancies by making information readily available.
5. Get Out of the Office
Do something fun. Grab lunch or drinks. Be ridiculous, comfortable, and let your guard down. When your team members genuinely like each other, communication will naturally flow — without artificial walls. Have a work-free day or two to really get to know each other. Whatever you do, have a blast. The energy will make its way back to the office for the long term.
To read the rest of the post, and lot’s of other great business communication tips, check out: blog.15five.com